Terms and Conditions

✨ Breanna Keown Company© — Terms & Conditions

Welcome to our enchanted kingdom. To keep every dancer, dreamer, and tiny adventurer safe, happy, and supported, these Terms & Conditions outline the magical guidelines that help our world run smoothly. By booking with Breanna Keown Company©, you agree to the following.

🧚‍♀️ Health & Safety — Protecting Our Little Heroes

Your wellbeing is our highest spell of protection.

All classes and events are covered by Public Liability Insurance. While we create a world of wonder, Breanna Keown Company© cannot accept responsibility for damages caused during classes or events.
All staff hold up‑to‑date DBS checks, First Aid training, and recognised teaching qualifications.
A responsible adult must remain present during all events and classes to watch over their young adventurer.
All electrical equipment is PAT tested for safety.
We may adapt or change activities if we feel children would benefit from a different adventure or if safety requires it.
After the trial period, dancers must wear the correct uniform to ensure safe and confident movement.

👑 Behaviour & Conduct — The Royal Code of Kindness

To keep our kingdom harmonious:

Children are expected to show kindness, listen to their teacher, and respect the space and others around them.
Parents/guardians are expected to support a positive environment and communicate respectfully with staff.
If behaviour becomes unsafe or disruptive, we may ask a child to sit out or, in rare cases, end the session early for their wellbeing and the safety of others.
Repeated unsafe behaviour may result in removal from the class or event.

🌸 Illness & Wellbeing Policy — Keeping the Magic Healthy

To protect all dancers:

Children must not attend if they are unwell, contagious, or recovering from illness.
If a child becomes unwell during class, we will contact the parent/guardian immediately.
Please inform us of any medical conditions, allergies, or additional needs before attending so we can support your child safely.

✨ Late Arrival Policy — Entering the Story Safely

Warm‑ups are essential for safe dancing.

If a dancer arrives late and has missed the warm‑up, they may be asked to watch until it is safe to join.
This protects them from injury and ensures they enter the story prepared.

🎀 Parental Responsibility — Guardians of Our Little Adventurers

Parents/guardians remain responsible for their child’s behaviour and wellbeing during classes and events.
Children must be collected promptly at the end of the session.
Parents must disclose any relevant medical, behavioural, or additional needs prior to attending.

🌟 Booking, Payment & Cancellation — Your Path Into the Story

Booking

To book, please contact us through the form on our website.
Bookings are granted on a first‑come, first‑served basis.
Your booking is only confirmed once you receive a confirmation email.

Cancellations

Cancellations must be made no later than 24 hours before the scheduled class or event unless otherwise agreed.
Late cancellations will incur a fee.
Cancellations must be made through our website form and are only complete once you receive a confirmation email.

Refunds

Refunds are not offered for missed classes, illness, or non‑attendance.
In the rare event that we must cancel a class, we will offer a replacement session or credit where possible.
Refunds for events are only issued if Breanna Keown Company© cancels the event.

Payments

Payments must be made via bank transfer by the date stated on your invoice.
Late payments will incur a fee.
Class fees are taken on a termly basis.
Prices and payment dates are non‑negotiable.
Failure to make payment may result in your place being released.

🧚 Photography & Media Consent — Capturing the Magic

Photography or videography may be taken during classes or events only with prior consent.
Images may be used for social media, website content, or promotional materials.
Parents may opt out at any time by informing us in writing.
Photos are stored securely and never shared with third parties.

🛡️ Safeguarding Statement — Protecting Every Child’s Story

Breanna Keown Company© is committed to safeguarding all children and young people.
We follow UK safeguarding guidelines and take all concerns seriously.
Any safeguarding concerns will be handled appropriately and confidentially.

📜 Company Rights & Changes

We may update our Terms & Conditions at any time.
We may change class times, venues, or teachers if required, and will notify you as soon as possible.
We reserve the right to refuse service if policies are not followed.

💌 Complaints & Concerns — Speaking With the Castle

We aim to resolve all concerns with kindness and care.

If you have a concern, please contact us via our website.
We will respond as soon as possible within our admin hours.
All concerns are handled respectfully and confidentially.

⏰ Opening Hours — When the Castle Gates Are Open

Our administrative hours are Monday to Friday, 10am – 4pm.

🔐 Data Protection — Guarding Your Story

We value your privacy and are committed to protecting your personal data.

What We Collect

Adult and child names
Email address
Phone number
Photography (with consent)

Why We Use It

To provide our services
To communicate with you
To improve our classes and events

Lawful Basis

Our lawful basis for processing your data is consent, given when you book with us.

Data Retention

We keep your information for as long as you remain part of our story. Upon request, your data will be securely destroyed.